At Proskii (Northbound Ventures Private Limited), we aim to resolve customer issues fairly and quickly.
We follow a replacement-first approach and do not encourage returns or refunds.

Please review this policy before placing an order.

No Returns

We do not accept product returns.

Once a product is delivered, it cannot be sent back.
This applies to all orders, including consumable products.

If There Is an Issue With Your Order

If you receive a product that is:

• Damaged in transit
• Defective

• Incorrectly shipped

Please contact us within 48 hours of delivery.

All requests are reviewed on a case-by-case basis after assessment.

Assessment & Resolution

After review, we may offer:

• A replacement, where the issue is verified

• Support or guidance, where the issue relates to usage

Replacements are:

• Issued at our discretion
• Subject to stock availability

• Limited to one replacement per order

We do not offer refunds or replacements for:

• Taste or personal preference
• Dislike of the product
• Change of mind
• Incorrect usage or storage

• Expectations mismatch

Refunds

Refunds are issued only in rare cases, where:

• The issue is verified, and

• A replacement is not possible

If approved:

• Prepaid orders are refunded to the original payment method
• COD orders are refunded via UPI or bank transfer after customer confirmation
• Refunds are processed within 5–7 business days

• Shipping charges are non-refundable

Our decision on refunds is final.

Evidence Required

All requests must include:

• Order ID
• Clear photos or videos of the issue

• Original packaging visible

Requests without sufficient evidence may not be approved.

Cancellations

Orders can be cancelled only before dispatch.

Once shipped, cancellations are not permitted.

Contact Us

Email: contact@proskii.in
Support: 9931115388

Monday to Saturday
10:00 am – 6:00 pm IST

Policy Updates

We reserve the right to update or modify this policy at any time.